Refund policy

 

ONLINE RETURNS

We want you to adore every purchase from LillianDaph and we strive to capture great image photography so you are sure of exactly what you are purchasing. However if for any reason you aren’t totally satisfied with your purchase, please return your item to us in appropriate and suitable packaging within 14 days of receipt. Please return orders via any tracked method to :

FAO LD RETURNS, 10 Station Street, Saltburn, TS12 1AE

Alternatively, you are more than welcome to bring your returns to us in store at 10 Station Street, Saltburn by the Sea, TS120 1AE to be issued your refund. Please note, original receipt of purchase must be presented in order for the refund to be issued.

RESPONSIBILITY

Please note that as a small independent business we do not cover the delivery cost of returns. Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item that is not in the right condition. 

We are unable to issue a refund for items that are lost or damaged while being returned to us. So, we recommend that you get proof of postage or a tracking number to follow your parcel.

 

RETURNS TERMS AND CONDITIONS

• Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are unable to exchange unwanted items with a different item
• Please ensure all items are packaged securely and sufficiently to withstand delivery 
• Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse
• We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit
• All orders will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear in your account
• We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
• Please return orders to :
• FAO LD RETURNS, 10 Station Street, Saltburn, TS12 1AE

 

REFUNDS IN STORE

We will always refund faulty goods bought in store. Anything you don't like we'll exchange or give you store credit as long as you bring it back within 14 days.

  

FAULTY ITEMS

If you believe your item is faulty please contact sales@lilliandaph.co.uk. When emailing please include as many detailed photographs of the damaged/faulty item as you can, and a description of the fault. Please do not attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within your earliest convenience. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement to make sure you're happy.

 

NON-REFUNDABLE ITEMS

• Special order items: please note if you purchase made to order items through the website or by telephone the order cannot be cancelled once it has been placed. 
• Gift vouchers: gift vouchers and e-vouchers are non-refundable.
• Sale items

If you are uncertain whether or not your product classifies as a non-refundable item, please double check with us by calling us on (+44) 01287 349612 emailing sales@lilliandaph.co.uk.

If you have any questions regarding your return, please email sales@lilliandaph.co.uk.

 

CONTACT US

interiors@lilliandaph.co.uk
You can email us 24 hours a day and we will respond as quickly as possible. 
Weekend emails will normally be dealt with on Monday morning.

+44 (0)1287 349612

Monday to Friday: 10:00 to 17:00
Saturday: 09:30 to 16:30
Sunday: 11:00 to 15:00